Frequently Asked Questions
If you still don't see the answer to your question, just give us a call. We are happy to help you!
What are my options if you are not in network with my insurance provider?
No worries. You may use your Out of Network benefits. This may mean your copay/coinsurance or deductible may be slightly higher. Please call your insurance plan to find out your benefit options. You may also ask for a Single Case Agreement if you'd like to see us. This will allow for your insurance to cover an out of network provider. You have to contact your insurance. We cannot do this for you.
Do you prescribe medication?
No. We can make referrals to a psychiatrist or your primary care physician. Our therapist(s) can only provide counseling and/or diagnostic services.
Do you offer a sliding scale? What is a sliding scale?
Yes. A sliding scale fee is based on your income.
What is your organization doing for the BIPOC (Black, Indigenous, People of Color) community?
In Time CCS is dedicated to creating a safe space for the BIPOC community and we make it our mission to participate in community events when we can. We also provide support groups specifically for this community in the Vigo County schools and beyond. We do all we can to fight the stigma of mental health in the community.
Do you provide virtual (video or phone) sessions?
Yes and no. You can choose to have a virtual session with the therapist, and this will be discussed with the therapist when you are able to talk about your needs with counseling. The free consultation is done via phone, but therapy sessions are not facilitated via phone. The therapist must be able to see you through video during your therapy sessions.
What can I expect at my first session?
At your first session:
--You will be greeted upon entry and will have your temperature taken for health precautions.
--You can have a snack, water coffee, tea, or hot chocolate while you wait for your session time.
--When in your session, the Therapist will review practice policies and answer questions you may have about such. They will then get a detailed history of your previous care, current concerns and any diagnoses.
--The Therapist will discuss a plan of treatment based on the information gathered in this session with you and how drama therapy may help.
--You then decide how you'd like to move forward.
Is therapy confidential?
Yes. Your records are securely stored in our software program. You can request documents via your client portal on Simple Practice (our electronic records program) or our office. Your sessions will not be discussed with anyone outside the therapy session, unless you have an intent to harm and/or kill yourself or someone else. Confidentiality is also not valid if you are a minor or elder and report any abuse. If you are a minor, the therapist will need to discuss relevant information with your legal guardian. Your therapist will discuss this with you prior to speaking with them.
How can therapy help me?
Therapy is a resource for you to learn skills to assist you with daily living and emotional well-being. In therapy, you can learn about how you think and feel about yourself and the world around you. You can also learn how others, such as, your family and friends experience the world in family, group, or couple's sessions. The therapist can teach you how to identify emotions and what to do when they arise. These are coping skills and are effective in assisting you with getting through your day-to-day life in a healthy way.
What is an EAP?
An employee assistance program is a benefit from your employer. They can offer free and confidential mental health services, like assessments, referrals, short-term counseling, and follow up services.
What is an HSA?
A Health Savings Account is something your employer may provide, where you can select a certain amount of your paycheck to go into an account for health services. This is untaxed money. These may include, but are not limited to, mental health services, copays, medical equipment. Please see your HSA provider for details.